"Now I'm going to use a Mac, but it works the same on a PC." I did use a Mac just like the video and my setup couldn't have been smoother. I was actually amazed that it was so quick and painless. Before I went to wait in line I got all of the information the video said I would need (Name, SSN, if you're transferring you need your number, account number and billing zip code.) I followed the steps and entered information in the right fields and boom! It was perfect. In fact, when I was activating I actually used the back button more than once to double check my information and it never lost anything I had entered on the screens ahead or behind. I was able to make my change and then push finish. It was perfect.
So....basically what I'm saying is RTFM and follow directions! It worked just fine for me.
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