Guys, this is getting ridiculous. I don't know what to do. Please advise...
I recently had my 2nd Xbox 360 fail (red lights) and sent it in for repair. After 27 days I finally received my 3rd Xbox console. I hooked it up and all went well...except for the horrible grinding noise the disc drive made when stopping a disc - spindown (eject, go to dash from game, etc.) I thought, "Oh well, this ones fans all sound quieter and not broken like the last one I had so if the drive works then I won't complain."
Well, now it is a serious issue. It causes games to crash, report a scratched or damaged disc and is making my experience (a word Microsoft loves to throw around) absolutely unbearable. I can't play brand new games because the drive is now causing major issues.
I have been told that I have to send in my 3rd console to be repaired. This means that in my 2.5 years of owning an Xbox 360 (I've owned it since launch after camping 10 hours) I've had to send in 3 Xboxes and that means almost 3 months (each repair takes over 3 weeks and one day short of 4 weeks last time) of my ownership my console has been in repair.
I have been told, in very broken English, that I cannot take my console to a local store and swap it out. That the only option is to send it to the service center and wait. This is crazy!
I am an extremely dedicated Xbox fan. I waited in line for the first one, spent thousands on hardware and software. I waited for the 360 and have spent thousands on new hardware, software and services.
I don't want any money. I don't expect any gifts. I just want a console that works. I want a reliable console that isn't sent to me damaged in the box - this has already happened 2 times now!
My expectations are reasonabile, but I don't know who can help me. What number can I call? Where can I send emails? Who can help me? There has to be a representative in the United States that will take a call, speak English and help a loyal customer.
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